FAQ

 CAN I SOURCE ITEMS THROUGH AXS?

YES YOU CAN, PLEASE REFER TO THE "CONTACT US" TAB ON OUR WEBSITE, WHEN REQUESTING ITEMS, ACCCURATE INFORMATION IS REQURIED SIZE, MODEL, CONDITION.

 

HOW LONG DOES IT TO TAKE TO PROCESS MY ORDER?

ORDERS WILL BE PROCESSED WITHIN 24 HOURS AFTER PAYMENT HAS BEEN RECIEVED.

 

CAN YOU PROVIDE ME WITH A ETD (ESTIMATED DATE OF DELIVERY)?

NORTH ISLAND CUSTOMERS 2-3 WORKING DAYS SOUTH ISLAND CUSTOMERS 3-5 WORKING DAYS, PLEASE NOTE THERE MAYBE SHIPMENT DELAYS DUE TO COVID RESTRICTIONS.

AU CUSTOMERS - 5 - 7 WORKING DAYS

DO YOU SHIP INTERNATIONALLY?

WE ONLY SHIP TO NEW ZEALAND AND AUSTRALIAN RESIDENTS AT THIS TIME.

DO YOU OFFER PICK UP ?

NO. SHIPPING ONLY AT THIS STAGE.

CHANGING SHIPPING ADDRESS.

SHIPPING ADDRESSES CANNOT BE CHANGED. WE WILL ONLY SHIP TO THE ADDRESS ENTERED WHEN THE ORDER WAS ORIGINALLY PLACED.

AM I ABLE TO CANCEL MY ORDER?

ONCE AN ORDER IS PROCESSED, WE CANNOT CANCEL OR MODIFY A SHIPMENT.

HOW CAN I TRACK MY ORDER?

ONCE YOUR PACKAGE HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH CORRESPONDING TRACKING INFORMATION.

WHAT IS THE RETURNS POLICY?

PLEASE REFER TO OUR REFUND POLICY PAGE

EXCHANGE POLICY?

PLEASE REFER TO OUR REFUND POLICY PAGE

MY ORDER HAS ARRIVED DAMAGED? WHAT DO I DO?

PLEASE REFER TO OUR SHIPPING POLICY PAGE

WEEKENDS AND PUBLIC HOLIDAYS?

AXS COLLECTIVE DO OPERATE MOST WEEKENDS AND SOME PUBLIC HOLIDAYS BUT WE CAN ONLY SHIP ORDERS ON THE FOLLOWING BUSINESS DAY

•  WEEKENDS: ORDERS WILL BE PROCESSED THE FOLLOWING  BUSINESS DAY (EXCLUDING PUBLIC HOLIDAYS)
•  PUBLIC HOLIDAYS: ORDERS PLACED ON A PUBLIC HOLIDAY WILL  BE PROCESSED ON THE FOLLOWING BUSINESS DAY (EXCLUDING   WEEKENDS